We’re back with another blog on IT automation with Slack because the possibilities are truly endless when it comes to automating with Slack. (Well, the possibilities aren’t endless, but they are feel as they are – legality forces me to write this, okay?)
Slack remains one of the most popular business applications – so much so that it’s a sad time when employees change jobs and Slack isn’t part of the company’s tech stack.
For many employees, Slack isn’t just a messaging tool – it’s the digital headquarters where work actually happens. From quick questions to critical approvals, Slack has become the front door to daily operations for IT, HR, and security teams.
Considering employees love Slack, it makes sense that at ArticleSubmission.news we’ve designed steps in your workflows to integrate with Slack. We’ll cover how your employees can submit help desk tickets that are automatically resolved in Slack, and how workflows can have built-in pulse checking, all done through Slack.
The result? Less context switching, faster resolutions and a significantly better experience for IT teams and end users.
But first, take a look at the other two posts about automation with Slack:
Self-service end users in Slack with ArticleSubmission.news’s self-service agent
Chances are good that your company spends a lot of time in Slack – that’s why we built the ArticleSubmission.news Self-Service Agent in Slack to automatically resolve common IT tickets. The agent acts as a conversational interface to ArticleSubmission.news’s workflow engine and uses Slack to ensure structured data passing from the user to the API.
Instead of relying on unstructured direct messages, email chains, or manual ticket creation, the self-service agent guides users through predefined forms and prompts, ensuring IT receives clean, actionable data every time.
Why it matters
- Structured data in, clean actions out. Forms and prompts capture exactly the fields IT needs.
- Safe by design. Focus workflows on specific directories (e.g. Okta, Google Workspace) and embed verification steps such as MFA push before actions are taken.
- Zero touch for IT. Routine tasks are completed automatically – no queue, no manual work.
Here are just a few scenarios that the ArticleSubmission.news Self-Service Agent supports.
Automatically reset a password
Nothing kills productivity like forgetting your password. Submitting an IT ticket to reset a password can still take some time as IT struggles to keep up with the backlog.
The ArticleSubmission.news Self-Service Agent allows employees to request a password reset, which can trigger an automatic password reset workflow. These workflows can be limited to specific directories, such as Okta or Google Workspace, and may include automated identity verification steps – such as requiring a push notification via MFA – before the reset is pushed to the directory.
This means employees can get back to work in minutes instead of hours, while IT teams reduce ticket volumes and maintain strict security controls – all without lifting a finger.
HR can automatically trigger your onboarding and offboarding workflows
Your HR team can act as a trigger for your onboarding and offboarding workflows through the self-service agent.
Once you create the form for HR to fill out, enable access for the selected users in the HR team who can trigger onboarding and/or offboarding and the sky is the limit!
By assigning specific users to specific management roles within ArticleSubmission.news, you can ensure that only authorized HR personnel see these “privileged forms.” The strict principle of least privilege (PoLP) is adhered to and at the same time the manual data entry is relieved from IT.
This approach not only reduces errors and delays in employee lifecycle events, but also ensures access is provisioned – or removed – consistently and securely every time.
Request access to software and automatically provide a license
Software deployment should always be easily accessible and the ArticleSubmission.news Self-Service Agent does just that.
When you create the form, you specify which applications to include and which to exclude, and which users do or do not require manager approval.
For example, you may want your sales team to have access to Salesforce, but your marketing team should have more limited access. Here you can only grant automated access to your sales team and not other teams like marketing.
These rules can be dynamically enforced based on role, department, or group membership. This helps companies control costs, reduce license proliferation, and maintain compliance without slowing down employees.
Automatically approve software access
The name of the game is to streamline as much as possible, and software access is definitely one of those games.
The Wait for Approval action is a popular ArticleSubmission.news feature available not only for email approval but also in Slack.
Managers can approve or reject requests with a single click directly in Slack, dramatically reducing approval turnaround time and eliminating approval bottlenecks that impact employee productivity.
First steps
To transform your IT operations, start by automating your most common manual tasks for immediate productivity gains and employee satisfaction.
- Identify your quick wins: Start with your three most common, recurring, Slack-friendly tickets – such as password resets, software access requests, and group membership updates.
- Deliver self-service workflows: In ArticleSubmission.news, create a unique form for each request and deploy it directly to the Slack interface via a self-service agent.
- Implement essential guardrails: Ensure security remains a priority by building in identity verification, role-based request lists, and automated manager approval steps.
- Measure and scale: Pilot the program with a single department to track SLA improvements and collect feedback before expanding the rollout to the entire company.
Now enable zero-touch Slack workflows
We have now completed three iterations of posts on automation with Slack. We’re really just scratching the surface, because we’ve designed ArticleSubmission.news to be flexible and adaptable to your company’s unique needs. We work really hard to help you save IT time, remediate threats more easily, and improve the employee experience.
Whether it’s IT, HR, or security, Slack-powered workflows enable teams to move faster while maintaining governance and control – without forcing employees to abandon the tools they already love.
If you’d like to chat with one of our support specialists to build a new workflow with Slack, give us a call.
Or new to ArticleSubmission.news? Book some time with our sales team.
